Privacy Policy

1. Information We Collect

When you contact TowelWise by email, you may provide your name, business contact details, company, product requirements, designs, quantities and delivery information. Please send only information needed for the inquiry or order.

Website delivery and email services may process technical information such as IP addresses, request times and device information as part of operating those services. This site does not provide an online account, checkout or inquiry form.

2. How We Use Information

We use inquiry information to respond, review specifications, prepare quotations, develop samples and manage orders or related requests. Order records may also be needed for accounting, resolving problems and applicable recordkeeping obligations.

3. Cookies

The current site does not have Google advertising tags or Google Analytics installed. Google Ads is planned for a later addition; advertising cookies and related choices will depend on the features enabled at that time.

Before enabling advertising features that require consent, we will provide the relevant information and consent choices. You can also manage stored cookies through your browser settings.

4. Google Ads and Third-Party Services

We plan to use Google Ads for advertising. We do not plan to use Google Analytics. Google Ads tags are not currently installed on this website.

When Google advertising services are enabled, Google may receive information such as the page URL, IP address, advertising identifiers and ad interactions, according to the implemented features and consent choices. The information collected will depend on whether conversion measurement, remarketing or personalized advertising is enabled. We will update this policy to describe the features used when the service is added.

Read how Google uses information from sites that use its services. Google also provides advertising settings for managing ad personalization.

5. Data Sharing

Email and website service providers process information needed to operate those services. Information needed for an agreed order may also be shared with the relevant production, testing or delivery provider, limited to the purpose involved.

We may need to provide information where required by applicable law or to address a dispute or protect legal rights. Any Google advertising-related sharing will depend on the features actually enabled and the applicable choices.

6. Data Retention

Information is retained for the inquiry, order, after-sales, accounting or legal purpose for which it is needed. The appropriate period depends on the record and applicable requirements; different types of records may therefore be kept for different periods.

7. Data Security

No internet transmission or storage system can be guaranteed completely secure. Avoid sending unnecessary sensitive personal information or payment-card details by email. Contact us if you believe information supplied for your project has been misdirected or exposed.

8. Your Rights

Depending on the law that applies to you, you may have rights to request access, correction or deletion of personal information, or to object to or restrict certain processing. Send requests to info@towelwise.com; information may be needed to verify and respond to the request.

Where processing relies on consent, you can withdraw it through the relevant service or consent controls. When Google Ads is added, we will explain how to manage or withdraw any advertising consent through the controls made available on this site.

9. International Data Transfers

TowelWise operates in China and works with international customers. Your inquiry or order information may therefore be processed in China and in locations used by the relevant service providers. Any requirements applying to those transfers depend on the services and applicable law.

10. Children’s Privacy

This website is directed to business customers. It is not intended to collect children’s personal information. If a child’s information has been sent to us unnecessarily, contact us so we can review and address it.

11. Changes to This Policy

This policy may be updated when the website’s features or information-handling arrangements change. We will update the description of advertising services and choices when Google Ads is enabled. The effective date shown on this page identifies this version.

12. Contact Us

Contact TowelWise about privacy questions or requests using the details below.

Business: TowelWise
Website: https://www.towelwise.com
Email: info@towelwise.com

Company address: No. 1, Xinjian Road, Keqiao District, Shaoxing, Zhejiang, China